FAQ

Frequently Asked Questions

Closed by default

You can find these details in the entrance hall of your residence on this type of poster:

Select the SSID [Residence name] from the list of available networks on your device and enter the password [Street name], or scan the QR code located in the entrance hall of your residence.

Check if you have entered the correct password, restart your device, and try to connect again. If the problem persists, contact technical support at [email protected] or +32 16 79 48 00.

Our WiFi network uses WPA2 encryption to ensure your data is secure.
We monitor network traffic to maintain the integrity and security of the network, but we respect the privacy of our users.
The maximum speed can vary, but we strive to provide the highest possible speed for all users.
There are no specific limits on data usage.
Avoid using bandwidth-intensive applications during peak hours, and contact technical support if the problem persists.
Our WiFi network is compatible with most modern devices, including laptops, smartphones, tablets, and smart home devices.
Yes, you can connect multiple devices.
This is not allowed to ensure the integrity and security of the network. Configuring your router as an access point only is necessary to avoid IP address conflicts. Contact technical support for more information.
We will inform you via email or the network portal about planned maintenance and outages. For unexpected outages, you can contact technical support.

You can send your feedback to [email protected].

Support

Need help?
We're here for you

Our support team is available from 9pm till 6pm to assist you.