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What are the network details (SSID and password) of the WiFi network?
You can find these details in the entrance hall of your residence on this type of poster:
How do I connect to the WiFi network?
Select the SSID [Residence name] from the list of available networks on your device and enter the password or scan the QR code located in the entrance hall of your residence.
What should I do if I can't connect to the WiFi network?
Check if you have entered the correct password, restart your device, and try to connect again. If the problem persists, contact technical support at [email protected] or +32 16 79 48 00.
How secure is the WiFi network?
Our WiFi network uses WPA2 encryption to ensure your data is secure. In networks where various devices are expected to connect, WPA2 ensures broader compatibility.
If you prefer not to use the provided network, please note that almost every unit has the option to set up their own private network with a provider of their choice. This allows for enhanced security, privacy, and personalized network management tailored to your individual needs.
Is my internet usage monitored?
We monitor the network traffic and bandwidth to maintain the integrity and security of the network, but we guarantee the privacy of our users.
What is the maximum speed of the WiFi network?
Are there any data usage limits?
What can I do if my internet connection is slow?
Which devices are compatible with the WiFi network?
Can I connect multiple devices to the WiFi network simultaneously?
Can I connect my own router to the network?
This is not allowed to ensure the integrity and security of the network. if your residence does not offer a shared WiFi network it will be necessary to configure your router as an access point to avoid IP address conflicts. Contact technical support for more information.
What should I do in case of network outages or maintenance?
How can I provide feedback about the WiFi network?
You can send your feedback to [email protected].
Support
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Our support team is available from 9pm till 6pm to assist you.